Terms and Conditions of Sale
Terms and Conditions of Sale (T&Cs) and refund policy of LaserAddict
The T&Cs below are those of LaserAddict and apply to the entire LaserAddict France network.
1. PREAMBLE
The company CS LAZER SARL, hereinafter referred to as “LaserAddict” in its commercial name, is a limited liability company with a capital of 1000 Euros, whose registered office is located at 1 Rue des Pins, 38100 Grenoble, France. Registered with the Grenoble Trade and Companies Register under the SIREN number 913476875 and the SIRET number 91347687500012, it is subject to intra-community VAT, identified with the number FR23913476875.
LaserAddict specialises in providing auriculotherapy care services, gentle laser treatment for stopping smoking and cannabis, as well as support and coaching in nutrition, weight loss and the management of various addictions. These services are offered through its website, its care centre located in Grenoble, and as part of its franchise network across France.
These Terms and Conditions of Sale and Refund (hereinafter “T&Cs”) aim to define the terms and conditions under which LaserAddict offers and sells its services to its customers. They govern the contractual relations between LaserAddict and its customers, both for purchases made through the website and for those made in a centre.
The Customer is invited to read these T&Cs carefully and to print them out or save them on a durable medium before placing an order with the Company.
The Company reserves the right to modify these T&Cs at any time. In that case, the applicable version will be the one in effect on the date of the Customer’s order. The date of the last update of the T&Cs is given at the bottom of this document.
The customer declares, on the one hand, that the purchase of services from LaserAddict has no direct connection with their professional activity, as these services are reserved for private individuals, and, on the other hand, that they have full legal capacity, enabling them to enter into commitments under these terms and conditions.
2. IDENTIFICATION OF THE COMPANY
2.1 NAME AND LEGAL FORM
The company CS LAZER SARL, operating under the trade name “LaserAddict”, is a limited liability company.
2.2 REGISTERED OFFICE
The company's registered office is located at 1 Rue des Pins, 38100 Grenoble, France.
2.3 REGISTRATION
CS LAZER SARL is registered in the Commercial and Companies Register (RCS) of Grenoble under the SIREN number 913476875 and the SIRET number 91347687500012.
2.4 INTRA-COMMUNITY VAT NUMBER
The company is identified by the intra-community VAT number FR23913476875.
2.5 SHARE CAPITAL
The share capital of CS LAZER SARL is set at 1000 Euros.
2.6 CONTACT DETAILS
For any question regarding the services offered, these general terms and conditions, or for any claim, the customer may contact LaserAddict via the communication channels made available on the company's website or directly at the centre.
2.7 REGISTRATION AND ACTIVITY
The company has been registered with the Grenoble commercial court registry since 12 May 2022 and specialises in auriculotherapy treatments, gentle laser interventions for smoking and cannabis cessation, as well as coaching in nutrition, weight loss and addiction management.
2.8 REGULATION AND COMPLIANCE
LaserAddict operates in accordance with the regulations in force in France and undertakes to comply with all laws and standards applicable to its field of activity.
3. PURPOSE
3.1 SCOPE OF APPLICATION
These Terms and Conditions of Sale and Refund (hereinafter “T&Cs”) aim to define the rights and obligations of the parties in the context of the sale of the services offered by CS LAZER SARL, operating under the trade name “LaserAddict”, both on its website and in its treatment centre located in Grenoble and within the framework of its franchise network.
3.2 VALIDITY AND ENFORCEABILITY OF THE T&CS
These T&Cs are systematically brought to the attention of each customer to enable them to place an order. Consequently, placing an order implies the customer’s full and unreserved acceptance of these T&Cs, to the exclusion of any other document.
3.3 AVAILABILITY AND MODIFICATION
The T&Cs are made available to customers on the LaserAddict website, where they can be consulted at any time. Furthermore, they can be communicated upon request by any means. LaserAddict reserves the right to modify its T&Cs at any time. In the event of a modification, the new T&Cs will apply only to sales made after that modification.
3.4 CLARITY AND UNDERSTANDING
These T&Cs are written in French. In the event of translation into one or more other languages, only the French text shall be authoritative in the event of a dispute.
3.5 JURISDICTION AND APPLICABLE LAW
These T&Cs are subject to French law. In the event of a dispute or challenge, the parties will strive to find an amicable solution. Failing agreement, the dispute will be brought before the competent courts in Grenoble.
3.6 SEVERABILITY OF CLAUSES
The possible invalidity of a clause does not render the T&Cs null and void. The temporary or permanent ineffectiveness of that clause will leave all other provisions intact.
4. PRODUCTS AND SERVICES
4.1 DESCRIPTION OF THE SERVICES
CS LAZER SARL, under its trade name “LaserAddict”, offers auriculotherapy and gentle laser interventions services, mainly focused on the treatment of smoking cessation and cannabis. The company also offers personalised support in the areas of nutrition, weight loss, and addiction management such as sugar addiction.
4.2 SCOPE OF THE SERVICES
The services are intended for anyone who wishes to improve their wellbeing and overcome specific dependencies. LaserAddict is committed to providing these services with professionalism and in compliance with current health and safety standards.
4.3 AVAILABILITY OF SERVICES
The services offered by LaserAddict are available for booking via its website, by phone, by email, or directly at its treatment centres, subject to availability of appointment slots and specialists.
4.4 VARIABILITY AND DEVELOPMENT OF SERVICES
The descriptions of the services, although precise, are not exhaustive and may be subject to changes or updates without notice, in order to adapt to technical advances or to the needs of customers.
4.5 CONFORMITY AND QUALITY
LaserAddict is committed to ensuring that the services offered are in line with their description and to provide a quality of service that meets the legitimate expectations of customers and the standards of the profession.
4.6 INFORMATION AND ADVICE
Before making any reservation, the customer can obtain additional information and receive personalised advice on the services offered, either through the LaserAddict website or by contacting one of the centres directly.
5. ORDER PROCESS
5.1 BOOKING METHODS
Customers can book one or more sessions of the services offered by LaserAddict through the company’s website, by phone, by email, or by making an online appointment. Reservations are subject to availability of appointment slots and staff.
5.2 BOOKING CONFIRMATION
All reservations will be confirmed to the customer by an appropriate means of communication (email, SMS, or phone call), including the details of the session (date, time, and location). This confirmation constitutes acceptance of the reservation by LaserAddict and a contractual commitment between the parties.
5.3 CUSTOMER INFORMATION
It is the customer’s responsibility to provide accurate and complete information during the booking process. Any failure to comply with this obligation may result in the cancellation of the booking without any liability on the part of LaserAddict.
5.4 CHANGE OR CANCELLATION OF A BOOKING
The customer has the option to modify or cancel their reservation under the conditions defined by LaserAddict. Any request for modification or cancellation must be submitted within the deadlines and in accordance with the procedures specified by LaserAddict to be taken into account.
5.5 CUSTOMER ABSENCE OR LATENESS
In the event of a customer’s absence or late arrival, LaserAddict reserves the right to reduce or cancel the session, without obligation to refund or postpone it.
5.6 REFUSAL OF SERVICE
LaserAddict reserves the right to refuse any booking or not to honour a session, without having to justify its decision, particularly in cases of doubt about the client's ability to benefit from the service.
5.7 PAYMENT ON BOOKING
Unless explicitly agreed upon by LaserAddict, full payment of the service is required at the time of booking.
6. PRICES AND PAYMENT TERMS
6.1 PRICING OF SERVICES
The prices for the services offered by LaserAddict are indicated on the company’s website, in its centres, or can be communicated to the customer upon request. These prices are expressed in euros and include all applicable taxes, including VAT at the current rate.
6.2 MODIFICATION OF PRICES
LaserAddict reserves the right to change its rates at any time. However, services will be billed based on the rates in effect at the time of booking confirmation.
6.3 PAYMENT METHODS
Payment for services can be made by bank card, cheque or cash. For online or telephone bookings, payment by bank card is preferred.
6.4 SECURITY OF TRANSACTIONS
The transactions carried out on the LaserAddict website are secured by an encryption system to ensure the confidentiality and security of the client's banking data.
6.5 CONFIRMATION OF PAYMENT
Once the payment is made, the customer will receive a payment confirmation, which will serve as proof of the transaction. LaserAddict undertakes to provide a detailed invoice to the customer upon request.
6.6 DELAY OR FAILURE TO PAY
In the event of a delay or default in payment, LaserAddict reserves the right to suspend or cancel the provision of services, as well as to refuse any further booking until the full amount due has been paid.
6.7 SPECIFIC TERMS
Specific payment conditions may be agreed upon in certain cases, such as for subscriptions or special offers, and will be specified to the customer during the booking process.
6.8 CANCELLATION AND POSTPONEMENT
Any cancellation or postponement of an appointment must be notified to the relevant LaserAddict centre at least 48 hours in advance.
If this notice period is not respected, LaserAddict reserves the right to charge a flat fee corresponding to the costs incurred and to the time slot that was reserved.
In the event of a no-show without prior cancellation, the service may be considered due in full.
If LaserAddict cancels, the customer can either obtain a refund or reschedule the service without incurring any fees.
7. DELIVERY
7.1 NATURE OF THE DELIVERY
Given the specific nature of the services offered by LaserAddict, the term “delivery” refers to the provision of reflexo-laser and support services within LaserAddict centres or through any other means agreed upon by the parties.
7.2 PLACE OF PERFORMANCE
The services are mainly provided at the LaserAddict premises at 1 Rue des Pins, 38100 Grenoble, France, or at any other location specified during the booking process.
7.3 SERVICE LEAD TIMES
The lead times for the provision of services are communicated to the customer at the time of booking and are subject to the availability of time slots and LaserAddict staff.
7.4 LIABILITY IN THE EVENT OF DELAY
In the event of a delay in the provision of the services attributable to LaserAddict, the customer will be informed as soon as possible and may agree on a new appointment, without this giving rise to any compensation.
7.5 CANCELLATION OR MODIFICATION BY LASERADDICT
LaserAddict reserves the right to cancel or modify an appointment for reasons of force majeure or related to operational constraints. In such circumstances, the customer will be informed and a new date of service will be offered.
7.6 CUSTOMER PREPARATION
It is the client’s responsibility to attend the session in the conditions required for the provision of the service (e.g., compliance with the pre-session instructions). The client’s failure to comply with these conditions may result in the cancellation of the session without entitlement to a refund.
7.7 SERVICE RECEIPT
At the end of the session, a receipt attesting to the service provided can be issued to the client upon request.
8. WITHDRAWAL AND REFUND POLICY
8.1 RIGHT OF WITHDRAWAL
In accordance with current legislation, the customer has a right of withdrawal that they can exercise within fourteen calendar days from the reservation of the service. This right applies only before the actual performance of the service.
8.2 EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal cannot be exercised for fully executed services before the end of the withdrawal period with the express agreement of the customer, thus renouncing their right of withdrawal.
8.3 METHODS FOR EXERCISING THE RIGHT OF WITHDRAWAL
To exercise their right of withdrawal, the customer must notify LaserAddict of their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post).
8.4 EFFECTS OF THE WITHDRAWAL
In the event of a valid withdrawal, LaserAddict undertakes to refund all payments received from the customer, including the booking fees, without undue delay and, in any event, no later than fourteen days from the date on which LaserAddict is informed of the customer’s decision to withdraw.
8.5 METHODS OF REFUND
The refund will be made using the same payment method as that used by the customer for the initial transaction, unless the customer agrees to a different method of refund.
8.6 SERVICE STARTED BEFORE THE END OF THE WITHDRAWAL PERIOD
If the customer has requested that the service begin during the withdrawal period, they will have to pay an amount proportionate to what has been provided up to the moment they informed LaserAddict of their withdrawal.
8.7 REFUND REQUEST FORM
Where a service has already been provided, the customer must fill in a refund request form, available on the LaserAddict website or at the centre, and provide all the information necessary to process their request.
9. GUARANTEES AND LIABILITY
9.1 GUARANTEE OF CONFORMITY
LaserAddict is committed to ensuring that the services provided are in accordance with their description on the website, in its communications, and during consultation appointments.
9.2 LIMITATION OF LIABILITY
LaserAddict shall not be liable in the event of non-compliance with the advice given or the care instructions by the customer, or in the event of a false declaration by the customer regarding their health or medical history.
9.3 LIABILITY IN THE EVENT OF DAMAGE
In the event of direct damage caused to the customer by a proven fault on the part of LaserAddict, the company’s liability will be limited to repairing the direct damage, excluding any indirect damage.
9.4 EXCLUSION OF WARRANTIES
The results of sessions and treatments may vary from one client to another. Therefore, LaserAddict does not guarantee a specific result and is not liable in the event of failure to achieve the expected results.
9.5 FORCE MAJEURE
LaserAddict will not be held liable or deemed to have failed in its obligations for any delay or failure, when the cause of the delay or failure is related to a force majeure event as defined by French jurisprudence.
9.6 COMPLAINTS
Any claim regarding the services must be addressed to LaserAddict as soon as possible. LaserAddict undertakes to carefully examine any claim and to respond within a reasonable timeframe.
9.7 INDICATIVE INFORMATION ON THE SITE
The information provided on the LaserAddict website is given for information only. Although the company strives to ensure the accuracy of the information, errors or omissions may occur.
10. DISPUTE RESOLUTION
10.1 SEEKING AN AMICABLE SOLUTION
In the event of a dispute or disagreement regarding the interpretation or performance of these Terms and Conditions of Sale and Refund, LaserAddict and the customer undertake to seek an amicable solution as a matter of priority.
10.2 NOTIFICATION OF THE DISPUTE
The customer must notify LaserAddict of any dispute by clearly stating the reasons for their dissatisfaction. This notification must be made in writing, preferably by registered letter with acknowledgement of receipt, to the address of LaserAddict’s registered office.
10.3 RESPONSE TIME
LaserAddict undertakes to acknowledge receipt of the claim within a maximum of 14 days and to provide a detailed response within a reasonable timeframe, not exceeding 30 days from the receipt of the claim.
10.4 MEDIATION
In the event of failure of the amicable resolution, the parties may resort to a consumer mediator. The contact details of the competent mediator will be provided by LaserAddict upon request of the customer.
10.5 COMPETENT JURISDICTION
If the dispute cannot be resolved through mediation or if the customer chooses not to use this option, the dispute shall be submitted to the competent jurisdiction. In accordance with legal provisions, in the event of a dispute, jurisdiction is assigned to the courts of the place of residence of the defendant or, at the choice of the claimant, the place of actual delivery of the service.
10.6 APPLICABLE LAW
These Terms and Conditions of Sale and Refund are governed by and interpreted in accordance with French law, without regard to conflict of laws principles.
11. AMENDMENT OF THE TERMS AND CONDITIONS
11.1 RIGHT OF MODIFICATION
LaserAddict reserves the right to modify these Terms and Conditions of Sale and Refund at any time. The modifications will take effect immediately after their publication on the LaserAddict website or their notification to the customer by any other appropriate means.
11.2 APPLICABILITY OF THE MODIFICATIONS
Changes to the T&Cs will apply to all sales of services made after these changes. It is the customer’s responsibility to keep informed of any changes to the T&Cs.
11.3 ACCEPTANCE OF THE MODIFICATIONS
Continued use of LaserAddict services or placing an order after the T&Cs have been changed constitutes the customer’s tacit acceptance of the new terms.
11.4 RECORDING AND ARCHIVING
The successive versions of the T&Cs are kept and archived by LaserAddict. They are accessible at any time upon request from the customer, allowing them to become aware of the changes that have been made.
11.5 NON-RETROACTIVITY
Changes made to the T&Cs cannot have retroactive effect. Consequently, the applicable conditions are those in effect on the day the order or service booking was placed.
11.6 COMMUNICATION OF MODIFICATIONS
In the event of a substantial change to the T&Cs, LaserAddict undertakes to inform its customers clearly and comprehensibly, through an appropriate means of communication, of the nature of these changes.
12. MISCELLANEOUS CLAUSES
12.1 ENTIRE AGREEMENT
These Terms and Conditions of Sale and Refund constitute the entire agreement between LaserAddict and the customer regarding the services offered. They replace and cancel any prior communication, negotiation or agreement, oral or written, between the parties on the same subject.
12.2 SEVERABILITY OF CLAUSES
The nullity, illegality or unenforceability of any of the provisions of these T&Cs shall not affect the validity of the other provisions. The remaining clauses shall remain in force and continue to have effect.
12.3 NO WAIVER
The fact that LaserAddict does not, at any given time, enforce any of the clauses of these T&Cs cannot be interpreted as a waiver of its right to enforce those same clauses at a later date.
12.4 INTELLECTUAL PROPERTY
All elements of the LaserAddict website, including the texts, graphics, logos, sounds, images, and the underlying technology, are the exclusive property of LaserAddict and are protected by copyright, trademark law, and/or patent law. Any unauthorised use of these elements is strictly prohibited.
12.5 CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
LaserAddict is committed to respecting the confidentiality of the personal data provided by customers and to processing them in accordance with the legislation in force on the protection of personal data.
12.6 FORCE MAJEURE
LaserAddict will not be held responsible for the non-performance or delay in the performance of any of its obligations if this non-performance or delay is due to a case of force majeure, as defined by French jurisprudence.
12.7 COMMUNICATION
For any communication with LaserAddict regarding the T&Cs, the customer may use the contact details provided in Article 1 or those available on the company’s website.
13. ANNEXES
The following documents are annexed to the T&Cs:
Compliance and updates
This document was updated on 2 October 2025.
Document certified as conforming to use by: RLJ – Rédacteurs Légaux Juridiques (Specialists in legal content writing).
